Brigette Augustadt

13450 Maham Road #112

Dallas, TX 75240

469-7-8193

 

Country of Citizenship:  United States

Contact Current Employer:  Yes, please inform me of intent to contact current employer prior to initiating contact with employer.

 

TARGET JOB

Any position in the Administrative, Dispatch, Miscellaneous Fields that match my qualifications and potential.

 

Date of Availability:   As soon as needed

 

QUALIFICATIONS PROFILE

Over 7 years of administrative experience:  Customer Service, Office Management, Order Administrator, Sales Coordinator, Account Service Representative, Customer Acquisition and Call Center Service Representative

 

WORK EXPERIENCE

 

1) Cathedral Plumbing of Texas

April 2013 to current

Dispatcher, Service Billing - Here I am quite versed around the office. I have been in charge of billing in our service department. Also, have been lead dispatch and at times now back up for our dispatcher. One of our main areas of service revolve around new construction and installing plumbing in homes. I am currently in charge of one of the most important of stages; The Rough Stage. Involving taking housing plans and prepare them for our field crews. This part of my job is crucial for accuracy, strict punctuality all around and healthy builder relations and more.

I prize my versatility and ever willingness to learn. 

 

2 ) URT/Walnut Hill Wrecker Company 

July 2009 to July 2010

 

Dispatcher - Dispatched information from customers who were in need of a wrecker and/or recovery services within the Dallas/Fort Worth, Texas area.  I Managed dispatching services for the entire night shift at URT/Walnut Hill Wrecker Company.   I was responsible for time management of calls, strategic planning for routes and communicating with the drivers and customers and third parties of any and all service changes and updates.

 

3) The Poulus Automotive Group/Central Kia

November 2008 to March 2009

 

Front Desk Receptionist/Order Processor/Account Representative – Worked in customer service, basically in the front of the new and used automotive dealership, receiving and routing incoming calls, assisting customers with any problems that occurred.  Provided assistance for the new and used car sales personnel and finance/ management teams; assisting them with preparing credit reports, finalizing sales forms, filing, updating customer files on the ADP software, order entry and processing of “after purchases” orders.  I also accepted credit applications and set “buy” appointments for customers.

 

4) Dun and Bradstreet – Apple One Employment

April 2008 to October 2008

 

Order Processor/Business Credit Analyst/New Client Representative – Worked in a call center environment, made and accepted incoming and outgoing calls to businesses in locations around the world discussing their D&B credit reports.  I advised clients by presenting them with options to maximize their credit portfolio for potential vendors and/or suppliers.  Sales were based on my client(s) securing Dunn and Bradstreet as the company to manage their business needs.

 

5) Airport Suzuki (New/Used Car Dealership)

September 2007 to March 2008

 

New/Used Car Salesperson/BDC Associate/Personal Assistant – I contacted customers who submitted a credit application through internet ads and ongoing promotions to discuss their application.  Set up appointments to review the application, if the application was approved, ensured all paperwork was signed and processed after a car was selected and financing was complete.  Ensured the customer received temporary tags, keys and discussed the features for each car as well as insurance and other things before leaving the dealership. 

 

As a personal assistant to the top salesman at Airport Suzuki, I worked with the sales staff to ensure quality customer service, sales staff received mandatory training as dictated by the owner of the company.  I received Top Salesperson of the month in March of 2007.

 

6) Aampco Parking (Dallas Fort Worth Airport)

May 2007 to August 2007

 

Shuttle Bud Driver/Lead Driver - Picked up, delivered, met and greeted arriving and departing passengers to and from the airport terminals and parking lots.   I prepared the schedules, mapped out routes, recorded time and attendance and dealt with customs in person and on the telephone which involved quoting prices and shuttle schedules.

 

7) All Trans Inc. Express Personnel Services

August 2004- August 2005

 

Office Manager/Account Service Representative/Sales Coordinator/Order Processor – I managed the daily administrative duties of the company which included: Typing, Xeroxing, ordering office supplies, data entry, inventory of office equipment, filing, time and attendance and managing the work of two front desk clerks.  Answered multi-line phones and quoted and sold products with estimated delivery times. Worked with vendors to schedule deliveries and pickups, created pick-up orders and ensured all orders were picked up and delivered in timely manner.

 

8) Deluxe Financial Services Company

August 2004 – December 2004

 

Call Center Representative/Order Entry-Processor and Billing – 80 percent of my duties were answering phone calls that came into the call center.   Took and entered/processed client orders followed by invoicing. I Received recognition from Deluxe Financial Services through the company Newsletter that published a client’s letter stating “We received excellent customer service”.

 

EDUCATION:      

 

GED (2004) Phoenix College

Phoenix, Arizona

 

TRAINING COURSES

 

JOB RELATED SKILLS

 

Use of Microsoft Word, Excel, PowerPoint, Internet, Email, QXPress, Quickbooks

 

CERTIFICATES AND LICENSES

 

HONORS, AWARDS, MEMBERSHIPS, ETC.

 

2007 Top Salesperson of the Month

2004 – Published Newsletter “excellent customer service” recognition